Policies

So here's all the detailed policies and procedures we've gotta put in place: 

Returns Policy

Coffee and Accessory Returns:

We pay for shipping if you are not completely in love with whatever you purchase from us. If you're not completely enamored with whatever you bought from us, please call us at 630-457-4458 and request a refund. We'll ship you a return label and upon receiving your returned product we will refund your credit card for the purchase price of the product.

Once we receive your return package it will be inspected and a refund will be issued. Please allow up to 14 days for your refund to be issued. Also, please be sure to package the item in the same way you received it. If you'd like to use your own shipping method to return the item please make sure to insure it for the value of the refund you are expecting. If the shipment arrives at our warehouse damaged we may not be able to give you a full refund.

For any questions about returns or exchanges please contact us at 630-457-4458.

Espresso Machine Returns:

We have a 30 day satisfaction guarantee on espresso machines. If you are not completely satisfied with your purchase, we'll take it back - no questions asked. In order to return an espresso machine you need to first call us and obtain an RMA (Return Merchandise Agreement) number. Once we have received your RMA request we will send you additional details such as packing and shipping instructions.

Items returned without an RMA number will not be accepted. Once we receive your machine it will be inspected to ensure that the machine is in "like new" condition with no signs of abuse, misuse or missing parts, manuals, etc. and that all original packaging and shipping materials are included.

We reserve the right to charge a restocking fee if the above conditions are not met.

Privacy Policy

This privacy policy sets out how FreshGround Roasting, LLC uses and protects any information that you give FreshGround Roasting, LLC when you use this website. FreshGround Roasting, LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. FreshGround Roasting, LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th of January, 2010.

What we collect

We may collect the following information:

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at info@freshgroundroast.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

Terms of Use

Welcome to FreshGroundRoast.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern FreshGround Roasting, LLC's relationship with you in relation to this website.

The term "Company" or "us" or "we" refers to the owner of the website whose registered office is 2238 Paddock Ct, Geneva, IL 60134.

The term "you" refers to the user or viewer of our website.The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without FreshGround Roasting, LLC's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.